IKEA Dubai Festival City in Dubai

Malak Toukan

a month ago

Extremely disappointed with my experience with IKEA Dubai. We purchased a brand-new sofa bed (not an As-Is item), along with the matching mattresses, and paid the full price, including IKEA’s delivery and professional assembly service. Within just two months, we opened the sofa bed for the first time to use it as a bed. My husband slept on it, and it collapsed immediately because the wooden frame cracked. This was the very first time the bed function had ever been used. We visited IKEA Customer Service the same day with our invoices, photos, and videos. We explained that we have no children, the sofa was assembled by IKEA’s own team, and it had not been misused. Even the customer service representative was shocked by the way the wood had cracked and told us it appeared to be a manufacturing defect. He opened a case and arranged for an inspection. Two days later, the inspection team visited our home. They were also surprised by the damage. One of the inspectors even told us he had worked for IKEA for 15 years and had never seen wood fail in this way. They verbally confirmed that it did not look like damage caused by misuse or normal wear. However, just two days later, IKEA called us and rejected our claim. We were told the inspection report stated that the damage was due to “customer misuse”—without providing any evidence or explanation. This completely contradicts what the inspection team told us in person. How can a sofa bed that is only two months old, professionally assembled by IKEA, and used as a bed for the very first time be considered “misused”? What concerns me even more is the safety. I am pregnant, and thankfully I was not the one sleeping on it when it collapsed. Had I been using it, the outcome could have been much more serious. A piece of furniture should not fail like this under normal use. I expected much better quality and customer service from a global brand like IKEA. Instead of standing behind their product, they simply blamed the customer without any clear justification. I hope IKEA reviews this case properly and takes responsibility for what appears to be a manufacturing defect rather than dismissing legitimate customer concerns.

jijulal ks

6 months ago

Had an amazing experience at the IKEA showroom today! I was really impressed by their living, dining, and bedroom mock-up galleries. They offer affordable prices and furniture that's perfect even for small apartments. Plus, every single item has a clear price tag. Free parking available there.

Daire Nolan

a month ago

Great IKEA store with a huge range of furniture and home accessories, recently upgraded. The kitchen displays are particularly impressive, with plenty of inspiration and helpful staff. Easy parking, good stock availability, and a convenient location in Festival City. Can get busy at weekends, but overall a great shopping experience.

Alpha Beta

4 months ago

Great experience at IKEA Dubai. The store is well organized, making it easy to navigate through the different sections. There’s a wide range of modern and practical furniture at reasonable prices, and the quality is reliable for everyday use. The showroom setups are inspiring and give great ideas for home design. The staff were helpful and approachable whenever I needed assistance. Checkout was smooth, and the overall process was efficient despite the store being busy. The restaurant is also a nice bonus, offering good food at affordable prices.

A JP DUBAI

6 months ago

Very convenient location and well organized store layout. The variety of products is amazing, making it easy to find everything in one place. It’s also very family-friendly, with plenty of space to walk around comfortably. There’s a nice restaurant and café as well, which is great for families to take a break during shopping. Overall, a comfortable and enjoyable IKEA to visit with both adults and kids.