Sharaf DG Dubai Mall in Dubai

Saba s

6 months ago

Worst After-Sales Experience Sharaf DG took four months to return a TV repair that was promised in three weeks. After all that waiting, they delivered a replacement unit missing the stand screws, making the TV completely unusable. I called more than 10 times. Every time I was told “we’ll call you back.” They never did. I had to chase them constantly. This is not customer service — they are supposed to follow up, not make the customer run after them. Instead of fixing the issue, they blamed me, claiming my old unit didn’t come with screws — an excuse that makes no sense for a replacement unit. Customer service is supposed to support the customer, not defend themselves. I confirmed with Jumbo Electronics (LG’s distributor) that the unit does come with screws and Sharaf DG was responsible for providing them. Four months of delays, zero accountability, no follow-up, and complete disrespect for the customer’s time. Absolutely unacceptable. Avoid Sharaf DG.

Ayesha Syed

8 months ago

It's been an awful experience, never buy from this store, all products are faulty and poor customer service, staff is only keen to push customers to make more purchases and then after that there is noncustomer support or service, warranty claim process is not in place , and store manager is a rude person. I will never buy anything again from this store, such a waste of time & money. I wasted a lot of my hard-earned money with this store, even iPhone17 pro max came up as faulty and yet they are not willingto help with anything, worst staff and customer service.

Kemal

2 months ago

I had a disappointing sales and delivery experience. The delivery was confirmed for a specific date, but no delivery took place that day and I received no notification of any change. I waited at home for eight hours and only learned of the rescheduled date when I called myself. When the delivery eventually arrived, it was incomplete. The first crew was unable to install the dishwasher and washing machine as they did not have the required equipment. After a further two day wait, a second crew installed the washing machine but could not install the dishwasher because they lacked the necessary faucet extension. Separately, the cooker I purchased developed an electrical problem that caused my circuit breaker to trip. I was told I would need to wait two to three additional business days for a technician to assess it. Based on my experience, I found the delivery and installation process poorly coordinated and the communication from customer service lacking. I will be considering other retailers for future purchases, and I would encourage buyers to ask detailed questions about delivery and installation before committing.

Sergei Tarnovskiy

10 months ago

On September 5th, I purchased two televisions and a washing machine from the store, paying extra for express delivery scheduled on September 8th. However, instead of a smooth process, I faced a chain of repeated failures and broken promises: - September 6: I received a call saying the items were already in the truck and could be delivered immediately, despite my scheduled date being September 8th. - September 7: Again, I was told the items were already in the truck and ready to be delivered, on the wrong date. - September 8: The official scheduled delivery date. I waited the entire day, but no one arrived. - September 9: Rescheduled, but again no delivery. - September 10: Same result - no delivery. - September 14: Delivery and installation confirmed for September 15 - once again, no one came. Only after my repeated insistence were the items finally delivered. They were simply left outside my apartment door, because I could no longer rely on your delivery team. In total, the delivery was delayed and rescheduled at least six times, with more than 15 follow-up calls from my side. Each time, support team provided only template responses such as “We understand your inconvenience, we will escalate your case.” Multiple managers promised to call back, but none ever did. Additional Issues Identified After Delivery Unfortunately, the problems did not stop with delivery: - One of the televisions arrived without the wall-mounting bracket that was supposed to be included. This forced me to order an additional bracket separately. - Most alarming, inside the packaging of the 65’’ television, I discovered a large stain of bird droppings!!! on the protective foam. This indicates the product was either left exposed outdoors or stored in completely unsanitary conditions. I have taken photographs and will attach them to this complaint as evidence. This situation is unacceptable and raises serious concerns not only about delivery and coordination but also about storage standards and quality control at Sharaf DG.

Yasmeen Irfan

2 months ago

Michelle at Sharaf DG Dubai Mall was extremely supportive and helpful during our visit. We bought trimmers for my son, and she guided us so professionally and patiently to choose the right product. Her customer service was excellent, and she made the whole shopping experience smooth and comfortable. Really appreciate her kindness and knowledge. Thank you, Michelle!