Sharaf DG Times Square Centre in Dubai

Ahmed El Essawi

2 months ago

We had a great experience at the Sharaf DG branch in Times Square Center. The store is very large and has a wide selection of appliances, which made it much easier for us to compare different options. A special thank you to Rogers, the Bosch specialist, who assisted us throughout our visit. Although he represented Bosch appliances very well, he also showed us appliances from across the wider selection and explained the pros and cons of each option. He was very patient, knowledgeable, and not pushy at all, which we really appreciated. He took the time to understand what would work best for us and helped us make a much more informed decision. Overall, a very positive experience and excellent customer service from Rogers. Thank you!

benny bayat

a month ago

When I visited Sharaf DG, there were plenty of staff available and I initially expected good customer service. I went in looking for a specific blender that was in stock, but the salesperson recommended a different model and encouraged me to purchase that instead. Trusting their recommendation, I bought the blender they suggested. After taking it home and using it, I found that the blender did not perform satisfactorily. At one point it stopped working temporarily and even produced a small amount of smoke. I returned to the store to explain the issue. Unfortunately, my experience after the sale was very different from my experience before the purchase. I was informed that I would be charged nearly AED 100 because the product box had been opened. I found this unreasonable, as the only way to test the product was to open the packaging and use it. I was disappointed by both the product recommendation and the way my complaint was handled. Based on my experience, I felt there was a greater focus on upselling than on helping customers purchase the product they originally came in for. As a result, I do not plan to shop here again. I have the business an extra star for the protectional look it had. In london this sort of behaviour will not go unnoticed and there certainly won’t be fine for open in the box how else would you use it? Mohammad at customer care didn’t see to care much. To top the situation they offered to refund me my money after 2 weeks while they fined me…

kashif khan

a month ago

Absolutely terrible experience with Sharaf DG. I purchased a Hisense refrigerator after being promised delivery within 2–3 days. As of now the refrigerator still has not been delivered. What makes this experience even worse is the complete lack of communication and professionalism. After waiting four days, I contacted customer service and was told that someone would call me back. When I finally received a call, the representative apologized and informed me that they had been unable to deliver my washing machine and would try again the next day. This clearly shows that Sharaf DG either has serious issues with its order management system or that customer service representatives are not even checking customer records before making calls. To make matters worse, the salesperson who was very helpful before the sale became completely unhelpful afterward. When I contacted him regarding the delayed delivery, he simply stated that he was not an agent of Hisense and could not assist. Apparently, once the payment is made, customer support disappears. Unfortunately, Sharaf DG failed on all four points. This has been one of the most frustrating retail experiences I have ever had. I would strongly advise customers to think carefully before purchasing from Sharaf DG if they expect reliable delivery, accurate communication, and professional customer service.

Lubna Makarem

4 months ago

bad service and a customer service. Their service advisor wanted only to sell me a hood without even focusing that I highlighted 3 times that I have no space for the ventilation. The hood arrived delivery guy was in a rush to sign the paper, without mentioning that I got free installation. I just opened the box from top ( didnt even take it out) and realized that it won't work, took it to the store for a replacement, and they wanted to charge me 330 AED for the box sticker replacement even when i told him i want to exchange it. A complete ripoff and zero integrity though a day before I bought a JBL sound system with an open box and sales guy never mentioned it was open, he was upselling it as last price not an open one. zero integrity and sales that just want to meet their target without focusing on your requirement. Avoid such cheap unprofessional service. And 330 AED for a sticker if u open the box.

Rony Sayegh

2 months ago

Very disappointed with the after-sales service from Sharaf DG. I purchased a brand-new ASUS laptop from Sharaf DG only a few months ago, and it suddenly stopped working completely. The laptop would not boot or charge, so I took it to the service center under warranty. I was initially told the repair would take 7–14 days, which is already a long time for a device that is essential for my daily work. However, after following up, I was informed that they are still waiting for spare parts with no clear completion date. What is frustrating is that at the time of purchase, nobody explained that warranty repairs could leave customers without their device for weeks. When you buy a new laptop, you expect reliable support and a reasonable turnaround time if something goes wrong. The staff are polite, but the overall service process is slow, lacks transparency, and does not seem to consider the impact on customers who depend on their laptops for work. I expected much better service from a company of Sharaf DG’s reputation. Unfortunately, this experience has seriously affected my confidence in purchasing electronics from them again.